Thank you for shopping with HomeShoppingBox.com. We strive to provide you with the best online shopping experience possible. In the event that you need to return a product or request a refund, please review the following guidelines.
- Returns
1.1 Eligibility:
- We accept returns within 7 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Products that are non-returnable or non-refundable will be clearly mentioned on the product page.
1.2 Return Process:
- To initiate a return, please contact our customer support team at support@homeshoppingbox.com.
- Provide your order details, including the order number, product name, and reason for return.
- Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
- Please ensure that the RMA number is clearly marked on the return package.
1.3 Shipping Costs:
- Customers are responsible for the return shipping costs, except in cases where the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping method to ensure the safe return of the product.
1.4 Refunds:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued in the original form of payment.
- Please note that it may take 5 days for the refund to be reflected in your account, depending on your bank or payment provider.
- Refunds
2.1 Cancellation:
- If you wish to cancel an order, please contact our customer support team as soon as possible.
- If the order has not yet been shipped, we will cancel it and issue a full refund.
- If the order has already been shipped, you will need to initiate a return following the guidelines mentioned in section 1.
2.2 Damaged, Defective, or Incorrect Items:
- If you receive a damaged, defective, or incorrect item, please contact our customer support team within 7 days of delivery.
- Provide detailed information and, if possible, include photographs of the issue.
- We will work with you to resolve the problem promptly, either by providing a replacement, issuing a refund, or offering store credit, based on your preference.
- Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@homeshoppingbox.com or visit our website at www.homeshoppingbox.com.
Note: This Return and Refund Policy applies only to purchases made on HomeShoppingBox.com. For items purchased from third-party sellers, please refer to their respective return and refund policies.
Please note that this policy may be subject to change without prior notice. It is your responsibility to review and understand our policy each time you make a purchase.